Competent Crimping Pvt Ltd
Transforming Competent Crimping Pvt Ltd with Zoho
About CloudConics
Shaping the future with forward-thinking practices.
CloudConics is Zoho Advanced Partner and has been in business for almost 8 years having strong technical & functional expertise catering to customers across India, USA, UK & Australia. We are an Exclusive and Dedicated partner to ZOHO Corp, and we operate from Noida. Our team has been quite successful in helping organizations solve problems and simplifying their work through the customization of ZOHO’s Business applications, Collaboration Applications, Custom built applications, and 3rd party integrations with Legacy applications & ERP systems.
Zoho One Case Study
Name: Competent Crimping Pvt Ltd
Project Duration: 1 Months
Number of Users: 16
Functional Scope:
- Customer Information Management
- Centralized Complaint Logging
- Complaint Categorization & Prioritization
- Automated Reporting & Analytics
- Customer Communication & Updates
About Competent Crimping Pvt Ltd
Competent Crimping Machinery Pvt. Ltd., established in 1995, is a leading manufacturer and supplier of crimping equipment and applicators. Trusted by OEMs and wiring harness manufacturers worldwide, the company is recognized for precision manufacturing, innovative designs, and advanced technology. With a strong focus on quality and customer satisfaction, Competent delivers reliable, user-friendly solutions backed by dedicated technical support.
Problem Descriptions
Fragmented Complaint Tracking
Customer complaints are logged through multiple, disconnected channels, causing duplication, missed cases, and lack of a single source of truth.
Lack of Standardized Process
No unified system to categorize, prioritize, and assign complaints, resulting in delays and inconsistent resolutions
Lack of Feedback Mechanism
: Without structured customer feedback collection, it becomes difficult to measure service quality, customer satisfaction, and areas of improvement.
Scattered Customer & Technician Records
Customer and technician information is often stored in scattered spreadsheets or maintained manually, making it difficult to track complaint ownership, service history, and technician availability.
Our Solution Approach
Centralized Complaint Logging
All customer complaints from different channels (calls, emails, chat, WhatsApp) are logged into a single Zoho Creator application.
Real-time Complaint Tracking & Notifications
Users get real-time visibility into complaint status.
Analytics & Reporting
Dashboard to track complaint volume
Feedback & Service Quality Improvement
Once a complaint is resolved, the system triggers an automated feedback request.
Customer & Technician Management
Maintain a centralized database of all customers and also track technician data.
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Contact Info.
Tower - 4, NX One, B-1001, Amrapali Leisure Valley, Greater Noida, Uttar Pradesh 201301
